Return Policy

We will gladly exchange or refund any purchase in its original condition by method of payment within 30 days

Most items may be returned within 30 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:
Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
Product must be returned in its original packaging. You can purchase new packaging for lift chairs and scooters by calling customer service.
A Return Authorization must be requested from Medsyenergi Inc. within 30 days of delivery of the product.
Once an RA has been received, products must be returned within 14 days.
No Returns without our authorization.
RMA numbers are valid for 15 days after issuance with original packaging only.
Defective merchandise will be exchanged within the first seven days of receipt.
Shipping charges are nonrefundable.
A 25% re-stocking fee will be charged for any return.

Damaged products:

Please inspect your package when it arrives. If it is defective, you must notify us within 2 business days of delivery at +1-519-722-4141 and we will replace it and pay all shipping costs to and from your location.

Return a product:

If you receive a product and it doesn’t fit, or it is not what you expected it to be, most products can be returned. Product must be in its original packaging with all Instruction/Warranty paperwork. Shipping labels are not provided. It is the customers’ responsibility to ship the product back. Product must be clean, unused and in its original packaging. To return a product, sign in to your 4MD Medical account to request an RMA # (Return Merchandise Authorization) from your orders or call +1-519-722-4141. You must request an RMA within 30 days of receiving the product. Orders returned without RMA # may not be identified or recognized as being a return and in such cases no refund will be applied.

Restocking Fees:

A 25% restocking fee applies to all returns.

Non-Returnable Products:

Include but are not limited to all bath items, incontinence items, wound care products, hospital and adjustable beds, mattresses and support surfaces, hygiene products, sheets, pillows, power patient Lifts & stand-up lifts, slings by Drive Medical, custom wheelchairs (only Transport & Standard chairs can be returned), Geri-Chairs, Hand cycles, Socks, Hose, Ramps, Respiratory items, Wheelchair Cushions and Backs, Spence Sandals. Diagnostic testing supplies, Refurbished products. All parts orders are non-returnable.

Use RMA number:

The RMA (Return Merchandise Authorization) number must be visible on each package. Items returned without an RMA# will be refused and returned back to you. Returned products must be in new condition, in the original packaging with all paper documentation. Customer is responsible for return shipping.

Credits and Refunds:

We will credit your purchase, excluding shipping and the restocking fee (if applicable) once the product is received and it is in new condition. If you paid by check you will receive a refund check within 2 weeks of receiving the return.

Order Cancellations:

If you have placed an order with us and need to cancel it, please contact us immediately at +1-519-722-4141. We will make every attempt to stop your order from shipping; however we cannot guarantee that it hasn’t shipped. Normal cancellation fee is 25% if your order has been processed. If your order has shipped, you will be responsible for the shipping charges to you and the return to us. This will be considered a return and treated accordingly. Orders for non-returnable products cannot be cancelled once shipped. Custom orders – Orders for adjustable beds, power wheelchairs, scooters and custom wheelchairs that are built-to-order cannot be canceled once the order is processed and assembly has begun.

Please – Do not refuse a Parcel

Since many products must be shipped back to an address other than where it was originally shipped from, never refuse a product. Refusing a shipment will result in 30% re-stocking charges plus all shipping costs. Also, without an RMA number, the package may not be identified or recognized as being a return and credit will be not be issued.

Terms:

For all prices and products, we reserve the right to make adjustments due to errors, shipping times, product discontinuation or typographical errors in advertisements.